Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your received the Kokro baby box, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Please contact us using this email - returns@kokroma.com and we will guide you through the return process. Naturally we are sorry that you are returning the Kokro, and we want to know why, and if there is something we can do to improve our product.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as we are able. (We are a small team :-) and your satisfaction is our aim.)

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

We will either organise the return or refund the shipping costs for returning your item depending on your location. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Not Received a Refund Yet?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@kokroma.com.